Teams Phone System
Calling policies, auto attendants, call queues, emergency locations, voicemail and user enablement configured inside Microsoft Teams.
Replace the PBX with Microsoft Teams, queues and porting handled correctly.
Auto attendants, call queues, numbers, emergency locations, policies, voicemail and user adoption planned as a real voice migration, not a last-minute Teams toggle.
Microsoft Teams can replace the phone system, not just join meetings.
Teams Phone brings calling, queues, attendants, voicemail, policy control and number porting into the Microsoft environment your users already open every day.
Number porting
We coordinate porting windows, carrier requirements, validation and rollback planning so voice cutover is controlled.
Teams migration
Channels, governance, meetings, calling adoption and user communications are planned as one Microsoft collaboration move instead of separate projects.
Auto attendants route calls by language, schedule, department and holiday calendar.
Call queues handle sales, support, billing and after-hours coverage without a legacy PBX.
Users call from Teams on desktop, mobile or certified desk phones with the same identity.
Reporting, voicemail, compliance recording options and delegation stay inside the Microsoft admin model.
Why Teams Phone instead of another voice platform?
RingCentral, Zoom Phone and other platforms can be good. Teams Phone wins when your identity, calendar, devices, compliance and collaboration already live in Microsoft 365.
One identity model with Entra ID, Conditional Access and MFA.
Calling, chat, meetings and files in the same user workflow.
Less vendor sprawl for admins already managing Microsoft 365.
Better fit for organizations standardizing on Modern Work.
Call flow design
Departments, queues, attendants, shared voicemail and escalation paths mapped before porting.
User adoption
Training, device choices, mobile calling and policies designed so people actually use the new system.
Governance
Emergency locations, recording options, retention alignment and admin roles handled as part of rollout.
Teams Phone calculator for the first serious conversation.
This is a working estimate. It covers the migration project - discovery, calling configuration, number porting, attendants and queues - not Microsoft licenses or hardware.
ConnectivityHow calls connect to the outside world
Estimated project total
$4,250
All-inclusive project estimate. Microsoft licenses and hardware sold separately.
Duration
3-4 weeks
Number porting
2-3 weeks
Pilot
Yes, recommended
Porting timeline: typically 2 to 3 weeks after LOA submission, depending on losing carrier response time.
What's included
Discovery and pre-staging
Calling routing and policies configuration
Number porting coordination with current carrier
Auto attendant and call queue setup
User communication plan
Pilot batch with key users
30 days post-cutover hypercare
This is an estimate based on standard scope. Final price may vary by discovery findings. Microsoft licenses (Teams Phone Standard, Calling Plans, calls minutes) are billed separately. Recurring management is included in NeoDefender Managed Support.
Questions worth answering before the first call.
Which Teams Phone connectivity option is right for us?
Microsoft Calling Plans are the simplest path for organizations under 200 users with standard requirements. Operator Connect adds flexibility on carrier choice and is the preferred path for organizations with existing carrier relationships. Direct Routing is reserved for complex deployments needing custom SBCs or specific compliance requirements, and typically routes to enterprise quote.
Can we port existing phone numbers from another provider?
Yes. Number porting is supported for most US and international numbers. The porting process typically takes 2-4 weeks per number block depending on the originating carrier. The Teams Phone calculator includes a port fee per number to give a realistic project total upfront.
How long does a Teams Phone deployment take?
Small deployments (up to 25 users, no porting) complete in 1-2 weeks. Mid-sized deployments with porting take 4-8 weeks. Larger deployments with auto attendants, call queues, and complex routing run 6-12 weeks. The calculator estimates duration based on the inputs provided.
What is the difference between an Auto Attendant and a Call Queue?
Auto Attendants route incoming calls based on menus and time-of-day rules ("Press 1 for sales, 2 for support"). Call Queues distribute calls to a group of agents with hold music, wait time announcements, and overflow rules. Most deployments use both. Each adds a setup fee in the quote.
Do we need new phone hardware?
Not necessarily. Teams Phone works through the Teams app on existing computers and mobile devices. Dedicated Teams-certified desk phones are available for users who prefer a physical handset. The deployment plan documents whether hardware is needed based on user preferences and meeting room requirements.
Can we keep our existing PBX during the transition?
Yes. Hybrid deployments where Teams Phone and a legacy PBX coexist during a transition period are common. The deployment plan includes a phased migration path that maintains operational continuity while users move to Teams.
Ready to consolidate calls into Microsoft Teams?
Number porting, auto attendants, call queues, and connectivity options matched to your environment. Get a realistic plan and price before committing.