24/7 human escalation
Yes, we use AI to move faster. But when the issue matters, a real person is available to help human to human at any time.
You run the business. We handle the IT motion around it.
A per-user managed support model for Microsoft 365, Azure, security, users, third-party application coordination and 24/7 escalation, handled proactively by a team that does not wait for a ticket to care.
A managed support model with real ownership.
You get a support partner that understands the architecture, not a queue that asks for screenshots while users wait.
Microsoft operations
Admin changes, access requests, Defender alerts, Intune issues, Azure incidents and third-party application coordination are owned through a support rhythm.
Proactive runbooks
We do not wait for every ticket. If monitoring shows a known problem, we follow the runbook and help proactively.
Not another 'send a ticket to support' vendor.
If we see something unhealthy, exposed, expired, noisy or user-impacting, we move. Managed support means monitoring, ownership and communication before the business has to ask what happened.
24/7 support with proactive action.
We still handle requests, but the model is not passive. Alerts, user friction, failed backups, risky sign-ins, endpoint health and cloud cost anomalies are reviewed with action in mind. Pricing is scoped per user so support, operations and security ownership scale with the size of the team.
Microsoft 365 and Azure operations
Admin changes, access requests, groups, licensing, alerts, Intune, Defender, Azure resources and governance.
Third-party app coordination
We help with the identity, access, SSO, integration and vendor coordination layer around business applications.
Proactive incident handling
When monitoring shows something wrong, we help before the issue becomes a business interruption.
Security-aware support
Support decisions account for Conditional Access, least privilege, device trust and data protection.
What we keep watching.
The operational layer is bigger than helpdesk. We watch the things that tend to become urgent when nobody owns them.
Risky sign-ins and identity drift
Failed backups and stale recovery assumptions
Third-party application access and SSO issues
License waste and renewal surprises
Endpoint compliance and patch posture
Azure cost spikes, health alerts and service changes
Calculate your Managed Support investment.
Transparent monthly pricing per user. The estimate covers full Managed Support including IT operations, cybersecurity, monitoring and proactive runbooks. Microsoft licenses are sold separately.
The estimate updates immediately as your user count changes and uses the same pricing module as the public API.
Monthly investment
$1,475
per month, all-inclusive
All-inclusive monthly rate. Microsoft licenses and hardware sold separately.
Price per user$59.00/month
Annual total$17,700
What's included
Microsoft 365 admin and operations
24/7 incident response and human escalation
Cybersecurity managed across identity, devices, data and email
Defender, Intune, Purview and Entra ID configured and tuned
Continuous policy review and update cycles
User support and offboarding/onboarding workflows
Quarterly security and operational reviews
Proactive monitoring with runbook automation
Estimate based on per-user subscription. Microsoft licenses (Microsoft 365 Business Premium, E3, E5, Defender add-ons, etc.) are sold separately and billed direct or via NeoDefender at cost. Final pricing may adjust based on environment complexity, integrations and specific SLA requirements.
Questions worth answering before the first call.
What is included in the $59 per user per month?
Microsoft 365 and Azure support across identity, devices, mailboxes, SharePoint, Teams, Intune, and core security tooling. The flat rate covers unlimited tickets, standard incident response, monthly tenant health reviews, and access to certified Microsoft engineers. Specific exclusions (project work, custom development, hardware) are detailed during onboarding.
How does the volume discount work?
Volume discounts are based on user count. Up to 150 users pays the list rate of $59 per user per month. From 151 to 300 users, a 5% discount applies. From 301 to 500 users, a 10% discount applies. Above 500 users, we design a custom Managed Support plan with tailored pricing — contact us for a proposal. Note: a minimum 5-user rate applies; smaller teams are billed at the 5-user rate.
What happens if we need help outside of a scheduled engagement?
All Managed Support tiers include 24/7 monitoring and incident response for covered Microsoft 365 services. Ad-hoc requests outside the monthly scope are billed at the contracted hourly rate or rolled into the following month's allocation, depending on tier. We will never let a security incident wait for business hours.
How is this different from buying support directly from Microsoft?
Microsoft Premier Support and Unified Support operate at a different price point and scope, typically starting at substantial annual commitments. Managed Support is sized for SMBs and mid-market organizations that need responsive expert help without enterprise commitments. The Microsoft Solutions Partner status means escalations to Microsoft happen through proper channels when needed.
What happens when we have an incident outside support hours?
Every tier includes 24/7 monitoring and incident response for covered services, so critical incidents (production-down, security event in progress, suspected breach) are handled immediately around the clock. Lower-priority requests follow the response-time SLA for your tier, documented in the service agreement.
Can we start small and scale up?
Yes. The managed support model is designed for organizations under 500 users. The volume discount tiers handle growth without contract renegotiation, and the service can expand in scope (add specific advanced services) as needs evolve.
Ready to simplify your Microsoft 365 and Azure support?
Flat-rate, unlimited tickets, certified Microsoft engineers, and tenant health reviews built in. No surprises on the invoice.